Help Center

Once you have paid your order, we will process your order as following:

1. Order Confirmation: Once we received your order, we will check your Shipping Details and send order request to our warehouse close to you in 24 hours.
2. 
   
3. Warehouse Preparation: Product will be prepared and sent to our cooperated carriers in 72 hours.
4. Out For Delivery: Product will be shipped to your address in different days depending on your location. (See more in the second question)
5. Product Delivered: After you received our product, please check the order completeness  and contact us if part of your order is missing or you are not satisfied with our product. See our return policy here.
6. Review Request: You are always welcomed to leave a review to share your experience with High Paw Shop. We will also send cash back to the most upvoted review.

As mentioned in the previous question, your order will be shipped out by different international warehouses depending on your shipping address and our stock of different products. Here are lists of our international warehouses: 

• United States

• United Kingdom

• Australia

• France

• Spain

• Czech Republic

• China

If your shipping address lies in one of our international warehouses and this warehouse has the stock of your order, you will usually receive your order within 7 business days after we have processed your order.

If you don't live in one of the regions with our international warehouses or our warehouse in your region is out of stock.  We will send your order from other international warehouses as soon as possible. And you will usually receive your order within 7-24 business days depending on the efficiency of local carrier.

You could always track your shipping information on our Tracking Page.

If you want to change your Shipping Details or Cancel your order. We kindly ask you to contact us within 24 Hours after you placed your order as soon as possible. Please send your request to info@highpawshop.com.

Here are the details you could change:

• Your name

• Your phone number

• Your email address

• Your shipping details

Caution:

• You must contact us within 24 hours.

• We can not cancel or change your order once it has been shipped.

• Please check our refund policy here.

There are some situations where your order might be delayed:

• Due to Covid-19, some countries might have stricter policy on international parcels, your order might be delayed.

• Some carriers report busy schedule due to the high volume of orders during Black Friday, Christmas and Shopping Season.

• We are noticed that a few orders might be delayed because of  protest in the United State.

• Exceptions may also apply to certain areas based on geographic location and environmental factors or some social factors. 
  

But don't worry, you could always check your shipping details on our Tracking Page.

Your are always welcomed to contact us through email info@highpawshop.com.

In some very rare cases, your order might be damaged during delivery. But don't worry, we will help you arrange your refund or send you a new order. Here are the things you need to do:

• Please check the products as soon as you received your order.

• Please contact us in 24 hours  by email  with a photo of damaged product and tell us if you want a new product or not.

• We can send you a new one as soon as we confirmed the photo or refund you in 48 hours.

If you want to return a product in perfect condition, please send us an email as soon as possible and we will arrange the return. Note that customers are responsible for a return delivery cost in this case.